Privacy policy

Last Updated: May 29, 2026

At Panac Joint Care ("Panac", "we", "our", or "us"), we are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide to us, as well as information automatically collected during your use of our website.

Personal Information

When you place an order, contact us, subscribe to our newsletter, or otherwise interact with our website, we may collect:

Full Name
Email Address
Phone Number
Billing Address
Shipping Address
Payment Information
Order History
Customer Support Communications

Automatically Collected Information

When you browse our website, we may automatically collect:

IP Address
Device Information
Browser Type
Operating System
Website Usage Data
Referral URLs
Pages Visited
Time Spent on Pages

2. How We Use Your Information

We use the information we collect to:

Process and fulfill orders
Provide customer support
Verify transactions and prevent fraud
Send order confirmations and shipping updates
Improve our products and services
Personalize your shopping experience
Respond to inquiries and requests
Comply with legal obligations
Send promotional emails and marketing communications (if you opt in)

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

Remember your preferences
Maintain shopping cart functionality
Analyze website traffic
Improve website performance
Measure advertising effectiveness

You may disable cookies through your browser settings, but certain website features may not function properly.

4. Third-Party Services

To operate our business efficiently, we may use trusted third-party service providers, including:

Shopify
Payment Processors
Shipping and Fulfillment Providers
Analytics Services
Email Marketing Platforms
Customer Support Tools

These service providers are authorized to use your information only as necessary to provide services on our behalf.

5. Payment Security

All payments are processed through secure third-party payment providers.

Panac Joint Care does not store complete credit card numbers or sensitive payment information on our servers.

Payment information is encrypted and processed according to industry security standards.

6. Information Sharing

We do not sell, rent, or trade your personal information to third parties.

We may share your information only under the following circumstances:

To process and fulfill orders
To provide customer support
To comply with legal requirements
To protect our rights and property
To prevent fraud or security threats
In connection with a merger, acquisition, or business transfer

7. Data Retention

We retain personal information only for as long as necessary to:

Fulfill orders
Provide customer support
Maintain business records
Comply with legal and tax obligations
Resolve disputes
Enforce agreements

When information is no longer needed, it will be securely deleted or anonymized.

8. Your Privacy Rights

Depending on your location, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict certain processing activities
Object to marketing communications
Request a copy of your personal data

To exercise these rights, please contact us using the information provided below.

9. Email Marketing

If you subscribe to our mailing list, we may send you:

Product updates
Promotions
Special offers
Educational content
Company news

You may unsubscribe at any time by clicking the unsubscribe link in any marketing email.

10. Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will promptly delete it.

11. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, disclosure, alteration, or destruction.

However, no internet transmission or electronic storage method is completely secure, and we cannot guarantee absolute security.

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time.

Changes will become effective immediately upon posting to this page. The updated revision date will appear at the top of this document.

We encourage users to review this page periodically.

13. Contact Information

Panac Joint Care

Email: support@panacwellness.com

Phone: +1 (505) 218-4021

Address:
53 Wellness Boulevard Suite 500
Irvine, CA 92618
United States

Customer Support Hours:
Monday – Friday
9:00 AM – 6:00 PM (EST)

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us at support@panacwellness.com.