Shipping policy
Shipping Policy
Thank you for shopping with Panac Wellness.
We are committed to delivering your order as quickly and efficiently as possible.
Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Orders are not processed or shipped on weekends or public holidays.
If we experience a high volume of orders, processing times may be extended by a few business days.
Shipping Time
Estimated delivery times:
| Region | Estimated Delivery Time |
|---|---|
| United States | 5–12 Business Days |
| Canada | 7–15 Business Days |
| United Kingdom | 7–15 Business Days |
| Australia | 7–15 Business Days |
| Europe | 7–18 Business Days |
| Other International Locations | 10–20 Business Days |
Please note that delivery times are estimates and may vary due to customs clearance, carrier delays, weather conditions, or other unforeseen circumstances.
Shipping Fees
Shipping fees are calculated at checkout.
We may offer free shipping promotions from time to time. Any applicable free shipping offers will be clearly displayed on our website.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
Please allow up to 48 hours for tracking information to become available.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
If an order is returned due to an incorrect address provided by the customer, additional shipping fees may apply for reshipment.
Lost or Delayed Packages
While we work closely with our shipping partners, Panac Wellness is not responsible for delays caused by:
- Customs inspections
- Weather conditions
- Carrier disruptions
- Incorrect customer information
If your package appears lost, please contact our support team and we will assist in locating your shipment.
Damaged Items
If your order arrives damaged, please contact us within 7 days of delivery and provide:
- Your order number
- Photos of the damaged product
- Photos of the packaging
We will review the claim and provide an appropriate resolution.
International Customs and Duties
International customers may be responsible for customs duties, taxes, or import fees imposed by their local authorities.
These charges are not included in the product price or shipping cost and are the responsibility of the customer.
Contact Us
If you have any questions regarding shipping, please contact us:
Panac Wellness
Email: support@panacwellness.com
Website: https://panacwellness.com